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Archive » June 2026 » AI in ADR systems and in Banking and financial litigation

AI in ADR systems and in Banking and financial litigation

Elisabetta Pagnini
June 2026 - n. 6
Keywords: Intelligenza artificiale, banche, contenzioso bancario
Jel codes: O33, G21, G28, K41

The use of AI is allowing more efficient business processes and more effective risk control in the area of Compliance, Complaint Management and Litigation. The new Intesa Sanpaolo Business Plan provides for the extension of the digital platform with cost savings of 380 million euros when fully operational (2030) and the evolution of AI with an increase in productivity of over 20% in the middle/back-office. Customers will be offered increasingly personalized products and services and timely assistance. Automatic resolutions of customer requests will be increased from around 30% in 2025 to 80% in 2029. In this context, the bank, aware of the delicacy of the instrument, pays great attention to the principles of anthropocentrism and human surveillance.

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