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Archive » October 2020 » Banks’ digitalisation and the Covid-19 crisis: a one-way road?

Banks’ digitalisation and the Covid-19 crisis: a one-way road?

Rossella Locatelli
October 2020 - n. 10
Keywords: Covid-19, crisi, digitalizzazione delle banche
Jel codes: G21, G28, M15, I10

In this article some reflections on the different forms of digitalization of italian banks and on the impact of Covid-19 crisis are proposed. At first, in the lockdown period banks have been forced to search new service delivery solutions, as banking services have been considered essential services. Later, granting for moratorium and granting State guaranteed credits, forced them to find new operating modes, by speeding up their existing digitalization projects. We argument that all the different forms of digitalization are a core solution in the search for a new sustainable business model, in light of recent experience and future prospects.

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