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The Organizational Network Analysis (Ona) is an innovative approach that has the potential to enable banks to analyse and improve interactions and communication flows within organizational structures. In an industry of increasing complexity, Ona provides a strategic option that can help banks in managing human resources and processes more efficiently, by improving strategic planning and strengthening their competitive capacity and value creation. Although the Ona has been widely analysed in several scientific fields, the banking sector is still a relatively unexplored area, although banks, with their complex organizational structure, represent an ideal context for the application of this new approach.
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